Operational Systems Architect
I DESIGN THE BUSINESS SYSTEMS THAT KEEP GOOD IDEAS FROM DYING IN SOMEBODY'S SPREADSHEET.
My work sits at the intersection of AI strategy, service design, automation, and practical business operations. The goal is simple: build systems that reduce manual work, surface the right actions, and help small teams operate with more clarity.
LORRAINE
DUKES
BUILDS
SYSTEMS
What I Actually Do
AI OPERATIONS
I turn scattered workflows into usable AI-supported systems.
AUTOMATION STRATEGY
I help business owners stop doing the same task twelve different ways.
PRODUCT THINKING
I design tools that make sense before they become expensive.
AI STRATEGYSYSTEMS2026