lorrainedukes.com/blog Insights on AI, UX, and design from Lorraine Dukes - Award-winning AI & UX Product Strategist en-us Thu, 09 Jul 2026 08:49:53 GMT lorrainedukes.com/blog/beyond-brand-guidelines-ai-assisted-brands lorrainedukes.com/blog/beyond-brand-guidelines-ai-assisted-brands AI adoption is moving faster than brand governance. As AI becomes part of business workflows, design systems are evolving into the instruction layer that helps people, tools, and AI agents create within clear brand boundaries. Fri, 03 Jul 2026 00:00:00 GMT me@lorrainedukes.com (Lorraine Dukes) AI Design Systems / Thought Leadership AI Design Systems Brand Governance Information Architecture AI Workflows lorrainedukes.com/blog/unified-crm-information-architecture lorrainedukes.com/blog/unified-crm-information-architecture A case-study article on translating fragmented customer data into a unified CRM information architecture, connecting research, operations, business prioritization, KnowMe Cards, and future assistant-ready workflows. Thu, 02 Jul 2026 00:00:00 GMT me@lorrainedukes.com (Lorraine Dukes) Information Architecture UX Strategy Information Architecture CRM Salesforce UX Service Design Data Architecture AI Readiness lorrainedukes.com/blog/ai-design-systems-future lorrainedukes.com/blog/ai-design-systems-future Exploring how artificial intelligence is transforming the way we build and maintain design systems at scale. Wed, 15 Jan 2025 00:00:00 GMT me@lorrainedukes.com (Lorraine Dukes) AI & Design AI Design Systems UX Automation lorrainedukes.com/blog/conversational-ui-best-practices lorrainedukes.com/blog/conversational-ui-best-practices A comprehensive guide to designing effective conversational interfaces that users actually want to engage with. Wed, 08 Jan 2025 00:00:00 GMT me@lorrainedukes.com (Lorraine Dukes) UX Design Conversational UI AI UX Chatbots lorrainedukes.com/blog/salesforce-accessibility-enterprise lorrainedukes.com/blog/salesforce-accessibility-enterprise Lessons learned from achieving 95% WCAG 2.1 conformance across Salesforce implementations at The Home Depot. Fri, 20 Dec 2024 00:00:00 GMT me@lorrainedukes.com (Lorraine Dukes) Accessibility Accessibility Salesforce WCAG Enterprise UX